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10 results found

  1. AI to automatically add manual tags that were created by the team

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pere supported this idea  · 

  2. Visibility of "Tags" database

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  3. Ticket Tags

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pere commented  · 

    As a user of AI auto tagging I also suffer from this issue. AI has created similar tags to the same ticket category and now we have to deal with tags with typos and extra difficulties while analyzing data.

    Pere supported this idea  · 

  4. Add tags to multiple tickets

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  5. Remove all tags from existing tickets

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  6. Email technician when they have been @ tagged on an internal note of a ticket

    326 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Pere supported this idea  · 

  7. Auto Tag Categories

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  8. Allow for customization of columns on ticketing screen

    343 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  9. Revert Agent Name back to Device Name

    51 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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  10. Out of Warranty Date on Devices

    63 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Pere supported this idea  ·