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  1. Assign Device Search

    1 vote

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Dane Alonzi - IT Helpdesk shared this idea  · 

  2. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Dane Alonzi - IT Helpdesk supported this idea  · 

  3. Desktop notifications

    95 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Dane Alonzi - IT Helpdesk supported this idea  ·