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8 results found

  1. email out from ticket to a different user

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Johnson shared this idea  · 

  2. Ability to split out email into a new ticket

    37 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Johnson supported this idea  · 

  3. Change the user that the ticket is held under.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Johnson supported this idea  · 

  4. Display entire ticket conversation in email template

    44 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Johnson supported this idea  · 

  5. User email ticket updates to include subject

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Johnson supported this idea  · 

  6. When adding device to ticket allow searching by username instead of Device name only

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dan Johnson shared this idea  · 

  7. Schedule existing tickets

    171 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Johnson supported this idea  · 

  8. Live screenshot of device to see user activity

    394 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dan Johnson shared this idea  ·