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9 results found

  1. new ticket sound

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jessyca Adams supported this idea  · 

  2. Chat feature from the mobile app.

    70 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessyca Adams supported this idea  · 

  3. Chat

    7 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Jessyca Adams commented  · 

    Where do you find chat notification noise sound????

  4. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Jessyca Adams supported this idea  · 

  5. Ticket Created Audio Alert

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jessyca Adams supported this idea  · 

  6. SentinelOne Integration

    446 votes

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    Under Review  ·  30 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Jessyca Adams supported this idea  · 

  7. Synology Active Backup Monitoring

    389 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Jessyca Adams supported this idea  · 

  8. Create Ticket without Token

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessyca Adams supported this idea  · 

  9. Audio alert on PC for client Chat request

    24 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jessyca Adams supported this idea  ·