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  1. Author of Knowledge Base Articles

    1 vote

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mark Franklin shared this idea  · 

  2. Satisfied Customers Report

    7 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Mark Franklin supported this idea  · 

  3. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Mark Franklin supported this idea  · 

  4. customer report

    134 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Mark Franklin supported this idea  · 

  5. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    801 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mark Franklin commented  · 

    In the Agent drop down, we are able to add attachments. We use this to keep important documents related to the computer (ie. Purchase order, packing slip, signed documents from user, etc.). We have begun using the Custom Assets feature to add items like monitors, printers, etc. but there is no place to add an attachment to these assets. This would be a good feature to add so we can keep warranty and customer documentation in one place for reference.

    Mark Franklin supported this idea  · 

  6. Consider adding traceability to the custom asset module

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mark Franklin supported this idea  · 

  7. Using Assets in tickets

    12 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mark Franklin supported this idea  ·