Settings and activity

36 results found

1. Mobile app

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Karissa Stokes supported this idea  ·  Oct 5, 2023

2. Add sign customer box to ticket Email

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Karissa Stokes supported this idea  ·  Oct 5, 2023

3. Optional visual feedback of agent actions in computers

   5 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Karissa Stokes supported this idea  ·  Oct 5, 2023

4. Activate the chat function for all devices at once.

   12 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Karissa Stokes supported this idea  ·  Oct 5, 2023

5. Audio alert on PC for client Chat request

   24 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Karissa Stokes supported this idea  ·  Oct 5, 2023

6. Chat feature from the mobile app.

   69 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Karissa Stokes supported this idea  ·  Oct 5, 2023

7. chat

   10 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Karissa Stokes supported this idea  ·  Oct 5, 2023

8. chat

   16 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Karissa Stokes supported this idea  ·  Oct 5, 2023

9. chat

   46 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Karissa Stokes supported this idea  ·  Oct 5, 2023

10. Calendar (Calendly) Scheduler

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Karissa Stokes supported this idea  ·  Oct 5, 2023

11. Automate remote support bookings

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Karissa Stokes supported this idea  ·  Oct 5, 2023

12. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Karissa Stokes supported this idea  ·  Oct 5, 2023

13. Improved Billing

    276 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Karissa Stokes supported this idea  ·  Oct 5, 2023

14. For "click to pay" from email, credit card processing

    25 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Karissa Stokes supported this idea  ·  Oct 5, 2023

15. I am not sure if you have viewed Syncro rmm services for MSPs but they have several billing enhancements that would be very useful if added

    5 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Karissa Stokes supported this idea  ·  Oct 5, 2023

16. paypal integration

    3 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Karissa Stokes supported this idea  ·  Oct 5, 2023