Settings and activity

9 results found

1. The ability to Remove or Edit the default Ticket fields

   52 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

2. Change product family fields required

   6 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

3. Allow AND and OR conditions

   24 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

4. Approval process workflows

   57 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   Best regards,

   The Atera Team

   Ashley Pirimona supported this idea  ·  May 16, 2023

5. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

6. Ticketing: Customer-specific Custom Fields

   11 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Ashley Pirimona shared this idea  ·  May 16, 2023

7. Employee Onboarding/Offboarding Feature

   873 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

8. Splashtop - Device Enable/Disable

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023

9. 3cx integration

   210 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ashley Pirimona supported this idea  ·  May 16, 2023