Settings and activity

43 results found

1. If a technician deletes time entries, need to see it on the activity log

   48 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

2. PDF Preview Window

   175 votes

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   10 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! The feature you suggested is going through final QA stages and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   
   

   Support | ITLimburg supported this idea  ·  Jul 24, 2023

3. Multiple contacts for a single ticket

   23 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

4. Customer Portal / Service portal suggested improvements (consolidated)

   161 votes

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   25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

5. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

6. Add time to a ticket via API

   6 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

7. Timesheet Report, only show one entry of the ticket

   1 vote

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

8. Allow Reporting on Non-Billable Time Entries

   5 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

9. Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.

   3 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

10. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

11. Change ticket created time

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

12. Need A Way to View Tech's Time Entries for the Day

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

13. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

14. Technician billable time entries summary sent to customer

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

15. Print a Ticket

    128 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

16. Un-merge time entries when un-merging tickets

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

17. Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

18. API: search tickets and time entries by date-range and customer-ID

    13 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

19. API: Find out if a time entry has been invoiced

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

20. Add ticket status option in time entry window to closed ticket faster

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023