Settings and activity

40 results found

1. Multiple contacts for a single ticket

   24 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

2. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

3. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

4. Add time to a ticket via API

   8 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

5. Timesheet Report, only show one entry of the ticket

   1 vote

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

6. Allow Reporting on Non-Billable Time Entries

   5 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

7. Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.

   3 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

8. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

9. Change ticket created time

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

10. Need A Way to View Tech's Time Entries for the Day

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

11. Edit Ticket Notes

    299 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

12. Technician billable time entries summary sent to customer

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

13. Un-merge time entries when un-merging tickets

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

14. Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

15. API: search tickets and time entries by date-range and customer-ID

    14 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

16. API: Find out if a time entry has been invoiced

    7 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

17. Add ticket status option in time entry window to closed ticket faster

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

18. Hide Contract Rate on ticket time entries

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

19. Option to Add Splashtop time Session to Time Entries Tickets

    19 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

20. ticketing

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023