Settings and activity

53 results found

1. Add info about time in tickets

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

2. Ability to search for Time Entries in Search bar

   3 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

3. If a technician deletes time entries, need to see it on the activity log

   47 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

4. open an attachment rather than having to download each time.

   138 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support | ITLimburg supported this idea  ·  Jul 24, 2023

5. Multiple contacts for a single ticket

   20 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

6. Ability to enter time into replies/communication with client from ticket.

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

7. Ticket Type - Tasks

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support | ITLimburg supported this idea  ·  Jul 24, 2023

8. Add time to a ticket via API

   4 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

9. Time entries. Rounding above 30 seconds should round up and not down to the nearest minute.

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support | ITLimburg supported this idea  ·  Jul 24, 2023

10. Timesheet Report, only show one entry of the ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

11. Allow Reporting on Non-Billable Time Entries

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

12. Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

13. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

14. Custom Fields > Time Entries

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

15. Generate a WARNING requiring confirmation if you try to delete a ticket with time entries in it

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

16. Change ticket created time

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

17. Need A Way to View Tech's Time Entries for the Day

    5 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

18. Edit Ticket Notes

    243 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support | ITLimburg supported this idea  ·  Jul 24, 2023

19. Quickly See Time Entries/Updates Quickly on Ticket

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023

20. Technician billable time entries summary sent to customer

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support | ITLimburg supported this idea  ·  Jul 24, 2023