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120 results found

  1. non tech role

    30 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  · 

  2. Ability to change invoice number to match external systems.

    16 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  3. Allow customers to view/export timesheets from the customer portal

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  4. Dual tax

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  5. Admin account without licence, licensing only for management.....

    133 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  · 

  6. Ability to add custom fields to Invoice

    35 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

    Tegel - technischer Support supported this idea  · 

  7. Change Atera invoice number before creating invoices

    29 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  · 

  8. Administrative licensing

    22 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  9. Time sheet report give the possibility to display only date without hours

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  10. Time sheet including in ticket communication so customers can view the work!

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  11. snmp trap

    17 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  12. Alert when an agent comes back online

    107 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Tegel - technischer Support supported this idea  · 

  13. Ability to archive retired devices

    293 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tegel - technischer Support supported this idea  · 

  14. Notify when device is back online

    297 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Add Microsoft Defender integration

    324 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. RAID Monitoring for servers

    373 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Tegel - technischer Support supported this idea  · 

  18. Warranty Information Collection

    499 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Sophos Integration

    652 votes

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    Under Review  ·  23 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  20. Improved Customized Dashboard

    1,542 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Tegel - technischer Support commented  · 

    We would like to change from Datto RMM to Athera, but one critical option is a customizable pivot-table style device list within the customer view. In Datto RMM I have a one line per device view, and I can add, remove and sort all items from the detailed view. So I can sort my devices by BIOS date, OS version, external / internal IP address, device name, agent installation date and so on. And common filters can be applied with checkboxes. It is really critical for the administration of customers with 100+ devices that I can visualize all devices on one page and scroll through it with the touchpad.

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