Settings and activity

15 results found

1. Order in which Knowledge Base Categories are displayed in the Customer Portal

   8 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom shared this idea  ·  Dec 4, 2023

2. Knowledge base access from a ticket

   14 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

3. Export Knowledge Base Articles

   7 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

4. The ability to export KB articles

   12 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

5. Knowledge Base Sub Sections

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

6. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

   16 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

7. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

   22 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

8. Change the default language of the customerportal

   8 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

9. Closed and Resolved Ticket on the Customer Portal

   54 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Mick | CloudCom supported this idea  ·  Dec 4, 2023

10. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Mick | CloudCom supported this idea  ·  Dec 4, 2023

11. Change default language

    7 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mick | CloudCom supported this idea  ·  Dec 4, 2023

12. Ability to view KB attachments.

    3 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mick | CloudCom supported this idea  ·  Dec 4, 2023

13. Better structure to the KB

    9 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mick | CloudCom supported this idea  ·  Dec 4, 2023

14. More sub divisions in the knowledge base.

    6 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mick | CloudCom supported this idea  ·  Dec 4, 2023

15. Single Sign on for all Plans

    35 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mick | CloudCom supported this idea  ·  Dec 4, 2023