Settings and activity
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5 votes
An error occurred while saving the comment An error occurred while saving the comment 
Joseph Scott
commented
Yes! And make sure when you do this it can be used with filters. This is a weekly issue we have when reviewing tickets as a team.
Between Atera "helping" by auto refreshing the view if you click on or update a ticket, and the inability to navigate tickets from inside a ticket, this issue
Joseph Scott
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7 votesJoseph Scott
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10 votesJoseph Scott
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10 votesJoseph Scott
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22 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Joseph Scott
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2 votesJoseph Scott
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18 votesJoseph Scott
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48 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Joseph Scott
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299 votesJoseph Scott
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Oops hit enter too early! Maybe add the ability to edit a comment within 10 minutes of posting for goofs like me.
"...this issue is ongoing and your consideration is appreciated"