Settings and activity

11 results found

1. Ability to include Custom Fields in Reports.

   86 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   John Merrick supported this idea  ·  Jan 18, 2024

2. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Merrick supported this idea  ·  Nov 17, 2023

3. Ability to Export Atera Subscription Invoices as a PDF and not a just a link

   13 votes

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   John Merrick commented  ·  Sep 23, 2022  ·  Edit…  ·  Delete…

   It would save so much time if these invoices could be sent as PDF attachment via email as then I could send them directly to my accounting software. We would need to be able to set an email address different to the signed in Technician's login address.

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   John Merrick supported this idea  ·  Sep 23, 2022

4. Technician email alerts from internal notes

   24 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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5. Ticket creation from alerts

   2 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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6. Integration with IT Glue

   28 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Customer vs. technician update

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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8. Lock or freeze the ticket buttons at top of the ticket window.

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Merrick shared this idea  ·  Apr 14, 2022

9. Alerts for tickets not updated

   9 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   John Merrick shared this idea  ·  Feb 3, 2022

10. Uninstall software installed by Chocolatey

    235 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Merrick supported this idea  ·  Feb 3, 2022

11. Integration with Direct messages systems

    842 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Merrick supported this idea  ·  Feb 3, 2022