Settings and activity

5 results found

1. Editable resolved date

   3 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Sue Torrance commented  ·  June 07, 2022  ·  Edit…  ·  Delete…

   I totally agree that this feature would be extremely beneficial as technicians sometimes forget to close off their tickets and as such, the tickets are missed off that month's report.

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   Sue Torrance supported this idea  ·  June 07, 2022

2. Print a Ticket

   106 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sue Torrance supported this idea  ·  June 07, 2022

3. Edit Ticket Notes

   224 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sue Torrance supported this idea  ·  June 07, 2022

4. "Warning" when resolving a ticket without adding time entry

   129 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Sue Torrance supported this idea  ·  June 07, 2022

5. Ticket Checklist

   258 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Sue Torrance supported this idea  ·  June 07, 2022