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8 results found

  1. billing email address

    12 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Miguel Jimenez commented  · 

    This is important. We export our invoices to Quickbooks, and when sending those invoices to clients, we have had issues where invoices reach the technical rep of our clients instead of accounts payable.

    Miguel Jimenez supported this idea  · 

  2. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Miguel Jimenez commented  · 

    This was a great feature of Spiceworks Helpdesk, which we used before moving to Atera 4 years ago, and we are still missing the feature.

    It helps with SLA and accountability of the team.

    Miguel Jimenez supported this idea  · 

  3. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Miguel Jimenez supported this idea  · 
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    Miguel Jimenez commented  · 

    The automatic assignment of tickets is very helpful to reduce SLAs and to keep techs accountable.

    In our organization, the Admin (company owner) does not need to be involved in autoassignment of tickets, but the Admin role does not allow to disable the role.

    Please make the auto assignment of tickets under the Roles a choice to be disabled for Admins.

    Thank you.

  4. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Miguel Jimenez supported this idea  · 

  5. calendar dashboard

    39 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Miguel Jimenez supported this idea  · 

  6. Ability to CC someone when you create a ticket

    36 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Miguel Jimenez supported this idea  · 

  7. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Miguel Jimenez supported this idea  · 

  8. Free Dashboard Account

    920 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Miguel Jimenez supported this idea  ·