Settings and activity
9 results found
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8 votes
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Miguel Jimenez
supported this idea
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21 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Miguel Jimenez
commented
This was a great feature of Spiceworks Helpdesk, which we used before moving to Atera 4 years ago, and we are still missing the feature.
It helps with SLA and accountability of the team.
Miguel Jimenez
supported this idea
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17 votesMiguel Jimenez
supported this idea
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An error occurred while saving the comment Miguel Jimenez
commented
The automatic assignment of tickets is very helpful to reduce SLAs and to keep techs accountable.
In our organization, the Admin (company owner) does not need to be involved in autoassignment of tickets, but the Admin role does not allow to disable the role.
Please make the auto assignment of tickets under the Roles a choice to be disabled for Admins.
Thank you.
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72 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Miguel Jimenez
supported this idea
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35 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Miguel Jimenez
supported this idea
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30 votesMiguel Jimenez
supported this idea
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129 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Miguel Jimenez
supported this idea
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48 votesMiguel Jimenez
supported this idea
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144 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Miguel Jimenez
supported this idea
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This is important. We export our invoices to Quickbooks, and when sending those invoices to clients, we have had issues where invoices reach the technical rep of our clients instead of accounts payable.