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6 results found

  1. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    William Briggs commented  · 

    The Helpdesk Agent being active by default and or being able to be set by customer policy is a basic need we need for any RMM. Also password protected for uninstall.

    William Briggs supported this idea  · 

  2. Agent Activation tied to Policy

    10 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    William Briggs supported this idea  · 

  3. Search - Custom fields

    55 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    William Briggs supported this idea  · 

  4. The ability to Remove or Edit the default Ticket fields

    50 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    William Briggs commented  · 

    I'm currently evaluating Atera, this lack of customization surprised me. For example, when choosing Ticket type, I should be able to set options for them to pick from. We use the portal over having users just email us. That way I can collect the right information to solve a ticket much faster that having them send incomplete information to there issue.

    Making the ticket fields fully customizable seem like a basic need of any ticketing workflow.

    William Briggs supported this idea  · 

  5. Active Directory Devices sync

    201 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    William Briggs supported this idea  · 

  6. Notify when device is back online

    308 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    William Briggs supported this idea  ·