Settings and activity
6 results found
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336 votes
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William Briggs
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10 votesWilliam Briggs
supported this idea
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52 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
William Briggs
supported this idea
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47 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment William Briggs
commented
I'm currently evaluating Atera, this lack of customization surprised me. For example, when choosing Ticket type, I should be able to set options for them to pick from. We use the portal over having users just email us. That way I can collect the right information to solve a ticket much faster that having them send incomplete information to there issue.
Making the ticket fields fully customizable seem like a basic need of any ticketing workflow.
William Briggs
supported this idea
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191 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
William Briggs
supported this idea
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297 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
William Briggs
supported this idea
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The Helpdesk Agent being active by default and or being able to be set by customer policy is a basic need we need for any RMM. Also password protected for uninstall.