Settings and activity

167 results found

1. draft

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

2. Scheduled Ticket reminder

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

3. Un-merge time entries when un-merging tickets

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

4. Add a button to bring back the timer if you've closed it already

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

5. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

6. Setting to remove or hide filter view on right hand in tickets view

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

7. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   31 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

8. Ticket Submissions Without Login

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

9. Email from unknown Contacts and noreply@

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  May 25, 2022

10. Ticket Indicator- product/expense added

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

11. Indicator that product has been added to a ticket

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

12. Email notifications for tech responses to client email

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

13. Assigning devices to a ticket instead of a contact

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

14. Change ticket created time

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

15. Customer Custom fields for ticket automation

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

16. ticket notifications

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

17. ability to attach device

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

18. Schedule existing tickets

    201 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

19. Display entire ticket conversation in email template

    49 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022

20. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    43 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  May 25, 2022