Settings and activity
5 results found
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3 votes
Jeff Allen
shared this idea
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385 votes
Hey all,
We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.
Your feedback will be invaluable as we shape this feature to meet your needs and preferences.
If you'd like to provide input on this feature, please schedule some time for a call using the link below:
Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.
All the best,
Yakov
Jeff Allen
supported this idea
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161 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Jeff Allen
supported this idea
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25 votes
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
Jeff Allen
supported this idea
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6 votesJeff Allen
supported this idea
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I agree, I have 8 technicians, and we need for 3 of us only to have this capability. I think Atera would make more money by allowing this license to be broken out per technician. As an alternative, we are going to have to use Domotz.