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9 results found

  1. Webroot Deployment Automation

    31 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Dale Crowder supported this idea  · 

  2. Include Webroot Antivirus Inactive in Threshold Item

    44 votes

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    0 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Dale Crowder supported this idea  · 

  3. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Dale Crowder supported this idea  · 

  4. Remote Connection Report

    157 votes

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    12 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Dale Crowder supported this idea  · 

  5. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dale Crowder commented  · 

    Can I vote for this 100 times. Its so confusing to come in on a ticket 2nd or 3rd after initial contact with the client. It makes the 2nd or 3rd person look ignorant. When a technician replies to a ticket through email, it should be assigned to them immediately.

    Dale Crowder supported this idea  · 

  6. Audio alert on PC for client Chat request

    24 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  7. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  8. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  9. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Dale Crowder supported this idea  ·