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9 results found

  1. Webroot Deployment Automation

    31 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Dale Crowder supported this idea  · 

  2. Include Webroot Antivirus Inactive in Threshold Item

    44 votes

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    0 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Dale Crowder supported this idea  · 

  3. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Dale Crowder supported this idea  · 

  4. Remote Connection Report

    159 votes

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    12 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Dale Crowder supported this idea  · 

  5. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dale Crowder commented  · 

    Can I vote for this 100 times. Its so confusing to come in on a ticket 2nd or 3rd after initial contact with the client. It makes the 2nd or 3rd person look ignorant. When a technician replies to a ticket through email, it should be assigned to them immediately.

    Dale Crowder supported this idea  · 

  6. Audio alert on PC for client Chat request

    24 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  7. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  8. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Dale Crowder supported this idea  · 

  9. Mobile Device Management

    2,292 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Dale Crowder supported this idea  ·