Settings and activity
538 results found
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25 votes
DeAnna Birdsall
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6 votesDeAnna Birdsall
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17 votesDeAnna Birdsall
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4 votesDeAnna Birdsall
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99 votes
An error occurred while saving the comment DeAnna Birdsall
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252 votes
An error occurred while saving the comment DeAnna Birdsall
commented
Ability to edit either Public or Internal. Often times I have hit send and realize I have a glaring typo. I would like to be able to quickly fix the typo.
DeAnna Birdsall
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27 votesDeAnna Birdsall
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16 votesDeAnna Birdsall
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12 votesDeAnna Birdsall
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15 votesDeAnna Birdsall
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9 votesDeAnna Birdsall
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72 votesDeAnna Birdsall
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355 votesDeAnna Birdsall
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An error occurred while saving the comment DeAnna Birdsall
commented
In addition to the spacing on the Ticket list screen. My max resolution is 1920 x 1200. I can only see 6 tickets at a time and the right side is cut off. Being able to customize what is or is not displayed would be ideal. Also, an option for a Compact view would be greatly appreciated. And please add scroll bars so I can scroll to the right.
An error occurred while saving the comment DeAnna Birdsall
commented
Examples:
Tickets view:
If we could remove the SLA column we could see the full title.
With the new view I can only see 6 tickets at a time. The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.Customers view:
The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.An error occurred while saving the comment DeAnna Birdsall
commented
The display list for Tickets and Customers is too large, and too busy. Please allow us the option to display fields we want to see, and hide fields we dont.
Example:
Tickets view: If we could remove the SLA column we could see the full title.
With the new view I can only see 6 tickets at a time.
Customers view:
The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement. -
49 votesDeAnna Birdsall
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9 votesDeAnna Birdsall
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66 votesDeAnna Birdsall
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44 votesDeAnna Birdsall
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1,925 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
DeAnna Birdsall
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1 voteDeAnna Birdsall
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2 votesDeAnna Birdsall
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We have one client that will send an email to numerous recipients and include the helpdesk email. Which creates the initial ticket. However, the multiple recipients will reply all to the original email which does not include the Ticket # in the subject field. Thus creating multiple tickets for each reply. There should be logic built in, if the recipients and subject line are the same it should add those comments to the first (original) ticket that was created.