Settings and activity

578 results found

1. asset report that includes devices

   8 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

2. to keep tickets once customer closed

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

3. Improve CC Function for Non Contacts

   4 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

4. better notepad

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

5. all telephone number in Atera, should be a link

   5 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

6. add an abbreviated client name/client ID

   4 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

7. Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????

   2 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

8. Define Standard Device Folder Structure For multiple/all Customers

   2 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

9. Export Customer List

   23 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 23, 2024

10. Change Customer Notes to a multi-line text block

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

11. Sort folder names alphabetically in "Relations"

    4 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

12. Multiple Addresses For One Customer

    12 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

13. Print ticket with all details (time, products, etc.)

    16 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

14. make email not a required field for a contact

    4 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

15. Open images in an additional tab browser instead of downloading.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

16. Customers with multiple office locations

    27 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

17. Reply to tickets via email

    93 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall commented  ·  Mar 23, 2024  ·  Edit…  ·  Delete…

    We have one client that will send an email to numerous recipients and include the helpdesk email. Which creates the initial ticket. However, the multiple recipients will reply all to the original email which does not include the Ticket # in the subject field. Thus creating multiple tickets for each reply. There should be logic built in, if the recipients and subject line are the same it should add those comments to the first (original) ticket that was created.

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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

18. Edit Ticket Notes

    235 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    DeAnna Birdsall commented  ·  Mar 23, 2024  ·  Edit…  ·  Delete…

    Ability to edit either Public or Internal. Often times I have hit send and realize I have a glaring typo. I would like to be able to quickly fix the typo.

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    DeAnna Birdsall supported this idea  ·  Jan 20, 2022

19. Add color options for custom statuses so they don't blend in with other statuses.

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024

20. Ability to subscribe to tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Mar 23, 2024