32 results found
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could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360024233874-Define-a-retired-device
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Software Patches on Patch Management
We now have the Patch Management Page on Atera, which is useful but it would be great if there were a tab within that for Software Patches, as we can already see something similar looking per device.
31 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users: KB Link
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Windows update roll back
It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.
Every product that I have used in the past offers this feature.
138 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB: https://support.atera.com/hc/en-us/articles/18960418262812-Patch-management-install-patches-and-software-updates#UninstallWindowspatches
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Windows 11 patching
Windows 11 patching
110 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see our KB for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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auto install software based on policies upon enrollment
For the policies section: it should be possible to select what applications or software is installed on every machine after Atera agent installation.
Example, Policy for marketing: every device under the marketing policy will have XXX packages installed. And If I take out devices out of this policy, the apps get uninstalled.
50 votesHi, thank you so much for voting on this idea.
This option is available by adding a software bundle under the IT Automation profiles with the "Run on newly installed agents".
If you need any assistance, please reach out to support@atera.com and they would be happy to help.
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Devices - "Restart Pending" (filter / report)
Have a “Restart pending” if needed visible on the device page in the customer section as well.
80 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Set tickets that are being replied to after being Closed to Reopened status
When a customer replies to a closed ticket the ticket then reopens and the Ticket Status is marked as Open. Would like a Ticket Automation Rule that will set tickets that are being replied to after being Closed to a Reopened status. We can then set up another rule to email the Technician the ticket was reopened. This will also be easier for us to track how many tickets have been reopened.
1 voteHey Bill,
Today, there already exists an automation rule to reopen the ticket (feel free to look at it under Admin > Ticket Automation Rules).
You can simply add another action to that rule to email the technician (action -> send email to technician) and attach an email template you've created.
I'll attach 2 relevant KBs but feel free to reach out to our support team via email or live chat if we can further help out!
https://support.atera.com/hc/en-us/articles/217598427-Create-Email-Templates-
https://support.atera.com/hc/en-us/articles/360018434920-Ticket-Automation-Rules
Hope this helps!
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Use Local Time Zone for Automation Profiles
The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right…
55 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360001801568-Automate-patch-management-via-automation-profiles#Timezonepreference
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Patch management Policy - add prompt user to reboot
Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working
Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device
370 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the Windows Updates restarts options here: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Software Install Logs
Currently when software is installed via Chocolatey, there are no logs or records available from within the Atera Web UI
If a software package install fails for example, we get an alert saying that something failed and to check the device log files, but in order to do that, we either need to remote on or use a remote command prompt / powershell prompt
There should be an integrated way to view the log files from the Atera interface without having to go looking through the PC.
12 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Delay Reboot
Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot
44 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out this kb article with the Windows Updates restart options: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Patching Queue / Delay
Patch Management: Add a delay box. Easier to add a delay (some for maintenance and then delay the patches for reboot) instead of creating different profiles
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Patch Filtering
Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".
10 votesHi,
We're excited to inform you that the feature you suggested exists in Atera: https://support.atera.com/hc/en-us/articles/16497496781980-Patch-Management-Dashboard
Sidenote: Patches will still be missing even if you exclude them either Globally (KB: https://support.atera.com/hc/en-us/articles/4477943130524-Patch-and-automations-settings-for-all-profiles#Excludepatches) or at the IT Automation Profile level (KB: https://support.atera.com/hc/en-us/articles/7887279377564-Patch-approval). The Device needs to report back online to reflect the changes.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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ability to schedule a one time reboot on a server after hours
ability to schedule a one time reboot on a server after hours
17 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Self Service Portal for Software Installation
I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.
27 votesOur self-serve portal is currently available via IT Autopilot addon, which you can learn about more here.
However, we find this is an interesting suggestion. For the time being, it could be possible to enable this solution via contacting your Customer Success Manager, based on your specific use-case.
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Upgrade to windows 11
Automate upgrade to Windows 11 directly from Atera
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Clone Automation Profile
The ability to clone automation profiles.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Better Scripting Interface
In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.
It would be a really nice quality of life feature to improve the feel of the scripting interface :)
26 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Way to update Software inventory manually
Right now if we want to automate software installation or patching, we usually write a script to silently install software and have it run on relevant devices.
The issue is that the Atera Software Inventory only updates every 24 hours. It is therefore not possible to ensure that the installation script ran correctly. If the computer then shuts down and is offline for weeks, there is no way for us to ensure that the software installation was actually successful. We need an offline software inventory that can be manually updated. In the worst case the solution should at least be…
30 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Hide Excluded patches when counting available updates
Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.
57 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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