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13 results found

  1. Subject: System Issue – User Creation and Search Problem

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal shared this idea  · 

  2. Dark Mode

    228 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Zach Sigal supported this idea  · 

  3. Dark Mode Now

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Zach Sigal supported this idea  · 

  4. Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  5. Ticket queues / Technician groups

    54 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Zach Sigal supported this idea  · 

  6. email non delivery report

    22 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  7. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    26 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  8. Ability to edit Internal Note on ticket

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  9. Ability to schedule already open tickets

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  10. Deleting comments

    12 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  11. merging tickets

    53 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  12. Emails to other than the requester

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  · 

  13. Email technician when they have been @ tagged on an internal note of a ticket

    290 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Zach Sigal supported this idea  ·