Settings and activity
6 results found
-
3 votes
Ethan Phelps
supported this idea
·
-
299 votes
An error occurred while saving the comment Ethan Phelps
supported this idea
·
-
48 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
An error occurred while saving the comment Ethan Phelps
commented
Introduce the ability to create and manage “groups” to facilitate the distinction between different support levels, such as second-line and third-line teams.
Currently, the platform does not support the creation of teams, making it difficult to differentiate between various support tiers (e.g., second-line vs. third-line teams).
Implement a feature that allows users to create and manage teams. This functionality will enable the clear categorization and assignment of tickets based on the support level, improving workflow efficiency and team organization.
Ethan Phelps
supported this idea
·
-
4 votesEthan Phelps
shared this idea
·
-
48 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Ethan Phelps
supported this idea
·
-
201 votesEthan Phelps
supported this idea
·
Central MFA is now a critical feature for MSPs given the global cybersecurity climate.