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8 results found

  1. Notification History

    22 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neriza Mae Dalanon supported this idea  · 

  2. Ticket automation rules : Add a "TEST" button

    16 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  3. Automation rule send email to previous tech on reassignment

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  4. A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)

    6 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  5. Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.

    4 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Neriza Mae Dalanon shared this idea  · 

  6. Atera Dark Mode

    1,707 votes

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    Under Review  ·  97 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  7. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  8. Custom Ticket Activity Status

    35 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  ·