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8 results found

  1. Notification History

    26 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  2. Ticket automation rules : Add a "TEST" button

    17 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  3. Automation rule send email to previous tech on reassignment

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  4. A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  5. Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.

    4 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Neriza Mae Dalanon shared this idea  · 

  6. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  7. Activity Status "Awaiting on customer reply" should stop the SLA as well

    108 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  · 

  8. Custom Ticket Activity Status

    38 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neriza Mae Dalanon supported this idea  ·