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Settings and activity

9 results found

  1. Project Ticket

    231 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Jones supported this idea  · 

  2. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matt Jones supported this idea  · 

  3. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Jones supported this idea  · 

  4. Automation based on technician reply

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Jones supported this idea  · 

  5. Edit Ticket Notes

    239 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Jones supported this idea  · 

  6. Improve Quick Reply Templates

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matt Jones supported this idea  · 

  7. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matt Jones supported this idea  · 

  8. Order the quick reply templates

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matt Jones supported this idea  · 

  9. Add HelpDesk Agent and Chat to the View Filter

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Matt Jones commented  · 

    It would be great to see this displayed on the Agent screen to see if the HelpDesk agent or Chat are enabled. Currently you set it and hope it worked with no way to confirm.

    Matt Jones supported this idea  ·