Settings and activity

9 results found

1. Project Ticket

   246 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Matt Jones supported this idea  ·  Oct 25, 2023

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 25, 2023

3. Auto-assign tickets with initial reply

   66 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

4. Automation based on technician reply

   44 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

5. Edit Ticket Notes

   252 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

6. Improve Quick Reply Templates

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

7. Enable HTML Editor In the Quick Reply Templates

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

8. Order the quick reply templates

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Jones supported this idea  ·  Oct 24, 2023

9. Add HelpDesk Agent and Chat to the View Filter

   9 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Matt Jones commented  ·  Oct 20, 2023  ·  Edit…  ·  Delete…

   It would be great to see this displayed on the Agent screen to see if the HelpDesk agent or Chat are enabled. Currently you set it and hope it worked with no way to confirm.

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   Matt Jones supported this idea  ·  Oct 20, 2023