Settings and activity
68 results found
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2 votes
Stuart Hill
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2 votesStuart Hill
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5 votesStuart Hill
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9 votesStuart Hill
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20 votes
An error occurred while saving the comment Stuart Hill
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1,688 votesStuart Hill
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1,426 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Stuart Hill
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867 votesStuart Hill
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Fully support this idea - the users who manage the Atera setup may not be the one who should triage the incoming tickets, here we assign that task to level 1 techs.
We have tried to implement a multi-user "ignore from auto-assign" but failed to find a solution even with the help from Atera support.
We've resolved to work *with* the system as it is currently and only have one user at Admin level where ticket-auto-assignment rules REassign tickets back to the Lv1 tech when given to the admin.