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66 results found

  1. Custom tags with hierarchy like auto tags

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  2. Visibility of "Tags" database

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill supported this idea  · 

  3. Ability to remove Webroot from the GUI

    10 votes

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    1 comment  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Stuart Hill supported this idea  · 

  4. Remove Admin from Auto assignment to ticket

    22 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stuart Hill commented  · 

    Fully support this idea - the users who manage the Atera setup may not be the one who should triage the incoming tickets, here we assign that task to level 1 techs.

    We have tried to implement a multi-user "ignore from auto-assign" but failed to find a solution even with the help from Atera support.

    We've resolved to work *with* the system as it is currently and only have one user at Admin level where ticket-auto-assignment rules REassign tickets back to the Lv1 tech when given to the admin.

    Stuart Hill supported this idea  · 

  5. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Stuart Hill supported this idea  · 

  6. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Stuart Hill supported this idea  · 
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