Settings and activity

32 results found

1. 2FA Using FIDO Security Keys

   38 votes

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   3 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

2. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   32 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

3. Schedule existing tickets

   172 votes

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   18 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   ratheesh p supported this idea  ·  Sep 4, 2023

4. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

6. Add spell check in ticket input

   70 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

7. Disable File Transfer or at least alert end user

   2 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Sep 4, 2023

8. Separate File Transfer permission

   18 votes

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   4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   ratheesh p commented  ·  Sep 4, 2023  ·  Edit…  ·  Delete…

   How to restrict the technician from transferring files from end user device? Using atera file transfer and while remote connection.

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   ratheesh p supported this idea  ·  Sep 4, 2023

9. Delete everything Atera when a client is lost.

   14 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   ratheesh p supported this idea  ·  Aug 25, 2023

10. Alert when agent uninstalled

    1,471 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    ratheesh p supported this idea  ·  Aug 25, 2023

11. Password protect the Atera agent from end-user uninstalls

    1,597 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    ratheesh p supported this idea  ·  Aug 25, 2023

12. how can we set an expiry date for agent installer?

    1 vote

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    0 comments  ·  Ideas and Feedback » Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    ratheesh p shared this idea  ·  Aug 25, 2023