Settings and activity

13 results found

1. Link Knowledge base articles to customers

   5 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Christoph Fruh supported this idea  ·  Jun 2, 2023

2. Ticket creation in the name of customer should still show creators name

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christoph Fruh shared this idea  ·  Jun 2, 2023

3. show more detailed information about tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Christoph Fruh shared this idea  ·  Mar 23, 2023

4. Alert when agent uninstalled

   1,479 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Christoph Fruh supported this idea  ·  Mar 23, 2023

5. Ability to CC someone when you create a ticket

   36 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christoph Fruh supported this idea  ·  Mar 8, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Christoph Fruh supported this idea  ·  Mar 8, 2023

7. multiple requester for one ticket

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Christoph Fruh shared this idea  ·  Mar 8, 2023

8. Closed and Resolved Ticket on the Customer Portal

   53 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Christoph Fruh supported this idea  ·  Dec 1, 2022

9. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Christoph Fruh supported this idea  ·  Dec 1, 2022

10. Multiple contacts for a single ticket

    21 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Christoph Fruh supported this idea  ·  Nov 25, 2022

11. Option to assign multiple contacts to a ticket.

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Christoph Fruh supported this idea  ·  Nov 25, 2022

12. Edit/Adding category for invoice batch

    1 vote

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    0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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    Christoph Fruh shared this idea  ·  Nov 8, 2022

13. White label mobile app for your customers

    385 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Christoph Fruh supported this idea  ·  Sep 2, 2022