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6 results found

  1. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Lou lou van de Laarschot supported this idea  · 

  2. Improved ticket view experience when applying filters manually

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Lou lou van de Laarschot supported this idea  · 

  3. IT Automation Audit Logs

    6 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Lou lou van de Laarschot shared this idea  · 

  4. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Lou lou van de Laarschot supported this idea  · 

  5. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Lou lou van de Laarschot supported this idea  · 

  6. Add "Requires Reboot" to Atera API

    10 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Lou lou van de Laarschot supported this idea  ·