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7 results found

  1. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Ben Solomon commented  · 

    Even just an alert would better than nothing :)

    Ben Solomon supported this idea  · 

  2. show cellphone number on contact card in desktop/browser

    3 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ben Solomon shared this idea  · 

  3. Mobile Number Shown Under Contact Details Under Tickets

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ben Solomon supported this idea  · 

  4. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Ben Solomon supported this idea  · 

  5. chat

    46 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Ben Solomon commented  · 

    This has been huge pain point for us, phasing out of our Splashtop Enterprise. The Atera agent chat is just clunky in my experience, it seems sometimes the requests do not pop up on the remote side? It would be REALLY nice to have the same chat functionality you get once ALREADY in a Splashtop session, or definitely at least to model the Atera chat around it (simple pop-up/takes focus, no need for any users to be tied to it or accept any prompts, just good ol' chat -- even if it means losing out on other chat features). Perhaps a separate 'QuickChat' option vs full the featured chat?

    Simple effective chatting BEFORE remoting in is a massive and critical part of our workflow. This is a nightmare on kiosk and shared workstations.. we do not always know the user on the PC and they may not even have email :(

  6. Auto install default remote with Agent

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Ben Solomon shared this idea  · 

  7. Highlight hovered row in Devices tab for client, similar to the Customers page.

    3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ben Solomon shared this idea  ·