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5 results found

  1. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Amato commented  · 

    Agree with what everyone is saying. Our agents sometimes forget to assign a ticket, then they don't receive reply notifications via email.

    Paul Amato supported this idea  · 

  2. Show printer details in the Agent page on Atera

    13 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paul Amato supported this idea  · 

  3. Printer management

    146 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Paul Amato commented  · 

    At minimum, it would be great to see all printers installed on a particular device with details such as IP address, model number, and driver in use.

    Paul Amato supported this idea  · 

  4. Aging Report for computers and servers.

    4 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Amato supported this idea  · 

  5. physical age of device report

    18 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Amato supported this idea  ·