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5 results found

  1. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Paul Amato commented  · 

    Agree with what everyone is saying. Our agents sometimes forget to assign a ticket, then they don't receive reply notifications via email.

    Paul Amato supported this idea  · 

  2. Show printer details in the Agent page on Atera

    12 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paul Amato supported this idea  · 

  3. Printer management

    146 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Paul Amato commented  · 

    At minimum, it would be great to see all printers installed on a particular device with details such as IP address, model number, and driver in use.

    Paul Amato supported this idea  · 

  4. Aging Report for computers and servers.

    4 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Amato supported this idea  · 

  5. physical age of device report

    18 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Paul Amato supported this idea  ·