Settings and activity

518 results found

1. Ticket Timers

   2 votes

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   John Dutoit supported this idea  ·  Feb 21, 2024

2. Ability to add time to Internal Notes, or Allow Multimedia in the Timers

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   John Dutoit supported this idea  ·  Feb 21, 2024

3. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

4. Close Tickets - No notification

   11 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

5. Time entry on customersite check box

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

6. Allow technician to set default notes to internal or external separately

   5 votes

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   John Dutoit supported this idea  ·  Feb 21, 2024

7. Mandatory Time Entry via Automation Rule or Settings Checkbox

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

8. Product Qty on Hand and Serial numbers

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

9. Enhanced Ticket Filtering

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Dutoit supported this idea  ·  Feb 21, 2024

10. second technician

    18 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

11. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

12. Create ticket that is not visible to the client

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

13. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

14. Timesheet Report enhancement

    5 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

15. ticket history by computer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

16. Multiple Ticket-Tabs within Atera

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

17. merging tickets

    59 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

18. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

19. time entry in new UI feature regression

    8 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024

20. Add color options for custom statuses so they don't blend in with other statuses.

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Dutoit supported this idea  ·  Feb 21, 2024