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5 results found

  1. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Carlos Manrique supported this idea  · 

  2. Atera Dark Mode

    1,755 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Carlos Manrique supported this idea  · 

  3. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Carlos Manrique supported this idea  · 

  4. The ability to Remove or Edit the default Ticket fields

    50 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Carlos Manrique commented  · 

    I want to be able to change the default fields for when a user is making a ticket. For example, by default there are fields asking the customer to put in their Ticket Priority, their Ticket Impact, and their Ticket Type, but I want to remove or hide those 3 options. I want to be able to remove or hide those options.

    Carlos Manrique supported this idea  · 

  5. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Carlos Manrique supported this idea  · 
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    Carlos Manrique commented  · 

    I would like to make it so that when a ticket is first replied to by a Technician, then that Technician is assigned that ticket (not Round Robin). For example, if there are Technician 1 and Technician 2, and Technician 1 responds to a ticket, then the ticket is assigned automatically to Technician 1. However, if Technician 2 also helps by replying in that ticket, Technician 2 will NOT be assigned the ticket automatically. It's whoever replies to a ticket first that is assigned it. This feature exists in other Helpdesk services so I would like to see it here.