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  1. White label mobile app for your customers

    375 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Carlos Manrique supported this idea  · 

  2. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Carlos Manrique supported this idea  · 

  3. Mobile Device Management

    2,247 votes

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    86 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Carlos Manrique supported this idea  · 

  4. The ability to Remove or Edit the default Ticket fields

    47 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Carlos Manrique commented  · 

    I want to be able to change the default fields for when a user is making a ticket. For example, by default there are fields asking the customer to put in their Ticket Priority, their Ticket Impact, and their Ticket Type, but I want to remove or hide those 3 options. I want to be able to remove or hide those options.

    Carlos Manrique supported this idea  · 

  5. Auto-assign tickets with initial reply

    61 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Carlos Manrique supported this idea  · 
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    Carlos Manrique commented  · 

    I would like to make it so that when a ticket is first replied to by a Technician, then that Technician is assigned that ticket (not Round Robin). For example, if there are Technician 1 and Technician 2, and Technician 1 responds to a ticket, then the ticket is assigned automatically to Technician 1. However, if Technician 2 also helps by replying in that ticket, Technician 2 will NOT be assigned the ticket automatically. It's whoever replies to a ticket first that is assigned it. This feature exists in other Helpdesk services so I would like to see it here.