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  1. Ticket Time Entries show what work was done

    42 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  2. New layout - reduce whitespace

    37 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  3. Project Ticket

    86 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  4. Assign multiple technicians to a ticket

    156 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  5. Flag to show if an engineer is working on a ticket

    146 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    Coming soon: We will flag any open tickets that your helpdesk engineers are actively addressing so your team is updated in real-time, eliminating duplicate effort.

    Stay tuned for our Product Release notifications.

    Martin Norfolk supported this idea  · 

  6. List all machines with software of a certain version number and above/below

    31 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  7. Technician Ticket Report

    43 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Martin Norfolk supported this idea  · 

  8. hardware inventory report

    243 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  AdminNir Gilbert (Admin, Atera) responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Martin Norfolk commented  · 

    Yes, please. This would be a really useful report for us.

    Martin Norfolk supported this idea  · 

  9. DKIM

    4 votes

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    0 comments  ·  Ideas and Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Martin Norfolk shared this idea  ·