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  1. unassigned  ·  Archived

  2. Customer read status tracking for tickets

  3. Automated ticket closing based on criteria.  ·  Released

  4. Activity Status Ticket Flow Rule

  5. Assign Ticket Forms to Customer

  6. to keep tickets once customer closed

  7. servicesM8

  8. Value parsing in OID values

  9. manually update device information  ·  Under Review

  10. Display entire ticket conversation in email template  ·  Under Review

  11. Realtime temperature display

  12. Choose colour of internal notes and replies

  13. Peripheral detection?

  14. Provide the ability to run a report with all customers selected

  15. Intune integration

  16. Alter ticket UI to better integrate with Ticket properties

  17. We need a feature of API – getting a list of installed applications per agent.

  18. Add Bitlocker recovery key to Device Details  ·  Released

  19. make email not a required field for a contact

  20. Logged in user history  ·  Under Review

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