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  1. Customer read status tracking for tickets

  2. unassigned  ·  Archived

  3. Barracuda Cloud-to-Cloud Backups Integration

  4. Number of all devices per customer

  5. Activity Status Ticket Flow Rule

  6. Automated ticket closing based on criteria.  ·  Released

  7. Display entire ticket conversation in email template

  8. servicesM8

  9. Assign Ticket Forms to Customer

  10. Choose colour of internal notes and replies

  11. Realtime temperature display

  12. to keep tickets once customer closed

  13. Alter ticket UI to better integrate with Ticket properties

  14. Value parsing in OID values

  15. manually update device information

  16. make email not a required field for a contact

  17. We need a feature of API – getting a list of installed applications per agent.

  18. Ability to change To: in ticket

  19. Legacy View  ·  Declined

  20. Zomentum could further streamline our billing processes

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