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  1. Display entire ticket conversation in email template  ·  Under Review

  2. Choose colour of internal notes and replies

  3. Realtime temperature display

  4. servicesM8

  5. Provide the ability to run a report with all customers selected

  6. Peripheral detection?

  7. We need a feature of API – getting a list of installed applications per agent.

  8. Alter ticket UI to better integrate with Ticket properties

  9. Intune integration

  10. make email not a required field for a contact

  11. Logged in user history  ·  Under Review

  12. Legacy View  ·  Under Review

  13. Add Bitlocker recovery key to Device Details  ·  Released

  14. Ability to change To: in ticket

  15. Tickets API date range and more items per page

  16. Delivery Optimization thru Atera

  17. Ticket Business Hours

  18. Add directory statistics like WINDIRSTAT for disk space management.

  19. Ticket email automation

  20. Enhanced Monitoring and Screen Capture Feature in Atera RMM

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