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  1. Automated ticket closing based on criteria.  ·  Released

  2. Make all custom fields available in scripts

  3. axcient x360Cloud integration for M365

  4. Number of all devices per customer

  5. Barracuda Cloud-to-Cloud Backups Integration

  6. Display entire ticket conversation in email template

  7. Choose colour of internal notes and replies

  8. servicesM8

  9. Value parsing in OID values

  10. manually update device information

  11. Alter ticket UI to better integrate with Ticket properties

  12. ipfire & ipCop - Agent

  13. Provide the ability to run a report with all customers selected

  14. Ability to change To: in ticket

  15. to keep tickets once customer closed

  16. Legacy View  ·  Declined

  17. Intune integration

  18. Assigned Group Feature Needed

  19. Logged in user history

  20. make email not a required field for a contact

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