19 results found
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Windows 11 patching
Windows 11 patching
110 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see our KB for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Patch management Policy - add prompt user to reboot
Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working
Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device
370 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the Windows Updates restarts options here: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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auto install software based on policies upon enrollment
For the policies section: it should be possible to select what applications or software is installed on every machine after Atera agent installation.
Example, Policy for marketing: every device under the marketing policy will have XXX packages installed. And If I take out devices out of this policy, the apps get uninstalled.
50 votesHi, thank you so much for voting on this idea.
This option is available by adding a software bundle under the IT Automation profiles with the "Run on newly installed agents".
If you need any assistance, please reach out to support@atera.com and they would be happy to help.
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Supporting a private custom software repository
Chocolatey and Homebrew have over 5000 apps, and pushing in new apps is also easy.
However, we heard that some of you would like their own software package repository and install software only from there.
Tell us what you think1,197 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base article for more information: https://support.atera.com/hc/en-us/articles/8883471350556-Private-software-repository
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Script library
Adding useful, Atera built-in scripts, as well as a community script repository.
317 votes -
Delay Reboot
Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot
44 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out this kb article with the Windows Updates restart options: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Patch approval
Ability to approve patch for release date (install only if before date or older than days).
Ability to don't approve specific ones (es. do not approve KBxxxxxx).We usually postpone installing patches on clients for a few days and manually approve the patch for servers, blocking approval of patches based on their release date.
This allows us to test them and block the installation of specific patches in case we encounter problems.118 votesGreat news! This feature has been released! Thank you for helping shape Atera. You can learn more about our new patch approval here: https://support.atera.com/hc/en-us/articles/7887279377564-Patch-Approval
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IT automation Packages Persistency
Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)
166 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Devices List: Adding an Indication of Available Patches
For each device, see available patches at a glance.
140 votes -
Upgrade to windows 11
Automate upgrade to Windows 11 directly from Atera
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Hide Excluded patches when counting available updates
Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.
57 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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ability to schedule a one time reboot on a server after hours
ability to schedule a one time reboot on a server after hours
17 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Set tickets that are being replied to after being Closed to Reopened status
When a customer replies to a closed ticket the ticket then reopens and the Ticket Status is marked as Open. Would like a Ticket Automation Rule that will set tickets that are being replied to after being Closed to a Reopened status. We can then set up another rule to email the Technician the ticket was reopened. This will also be easier for us to track how many tickets have been reopened.
1 voteHey Bill,
Today, there already exists an automation rule to reopen the ticket (feel free to look at it under Admin > Ticket Automation Rules).
You can simply add another action to that rule to email the technician (action -> send email to technician) and attach an email template you've created.
I'll attach 2 relevant KBs but feel free to reach out to our support team via email or live chat if we can further help out!
https://support.atera.com/hc/en-us/articles/217598427-Create-Email-Templates-
https://support.atera.com/hc/en-us/articles/360018434920-Ticket-Automation-Rules
Hope this helps!
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Clone Automation Profile
The ability to clone automation profiles.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Allow customized Windows Updates Deferment
In the Patching section, allow us to configure in the console the ability to customize the end-user experience. Users should be able to defer reboots up to X number of times and then after they reach that amount, have a window that can not be closed out that stays on-screen with a countdown timer of a customizable amount of time. This is standard in enterprise environments and is a courtesy to end users. Also, allow us to brand the window. It is all reg keys.
41 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out the Windows Updates restart options in the kb article below:
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Better Scripting Interface
In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.
It would be a really nice quality of life feature to improve the feel of the scripting interface :)
26 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Assign Automation Profile to Folder in the Automation Profile section on the folder tab
Currently, when you go to IT Patch and Automation, you click assign, and then there is a folder tab but says 'no folders available'. Support told me this is not available yet. Please make this available.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Shared Script Library
We've improved the scripting experience by adding a 'Clone' option within each script throughout Atera
32 votes -
Shared Script Library within Atera
Would you like to see a shared community script library within Atera, where all Atera users can contribute scripts and benefit from the script-writing savvy of others?
0 votes
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