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4 results found

  1. IT Asset Management

    It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.

    We'd need below asset management features
    - Setting custom field per device type
    - Allocation devices to new employees
    - Monitoring and submission of assets at the time of employee exit
    - Managing the stock of IT assets
    - Adding a Location Field and an Asset ID field

    If then these fields can be used in the Device views then it…

    860 votes

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    25 comments  ·  Admin & Core  ·  Admin →
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  2. AAD groups sync display more than 100 groups or add search in AAD function

    Thank you for introducing the AAD sync which will help a lot when it will be fixed. At the moment when trying to sync groups from AAD, you have a limit of 100 groups in the page. We are a large organisation with over 450 groups and as you can imagine, majority of them are not displayed in the page.
    It would be nice to either increase the limit or to have the option to search directly in AAD for a specific group that you want to sync.

    4 votes

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    2 comments  ·  Admin & Core  ·  Admin →
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  3. Sort devices by patch status

    Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.

    34 votes

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    2 comments  ·  Admin & Core  ·  Admin →
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    Released  ·  AdminProduct Team (Product Team, Atera) responded

    Thanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!

    Please see the new option for filtering based on "Patching status" under the advanced filters on the devices page to view devices that are or are not fully patched.

  4. Ticket automation rules - Email description

    Notify technician when a ticket is assigned: Send an email with ticket description.

    Currently notification only shows a ticket number.

    15 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey, 

    This is currently possible using our ticket automation rules and email templates.


    By adding the "{[User Last Comment]}" snippet to your email template, you will be able to get the 1st comment (the intiial description) sent by the user.


    All you have to do then is to set a ticket automation rule to send you that email template upon ticket creation. 

    I would also recommend to set up the automation for tickets where the source =/= phone or alert. 

    That way, you might recieve less irrelevant emails.


    If you have any questions regarding this, please reach out to our support team via live chat or email (support@aterea.com) 


    Best,



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