9 results found
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Revamped Notification Center: real-time, user-specific notifications with history, CTAs
Today’s Notification Center doesn’t reliably support real-time workflows: notifications aren’t consistently user-scoped, history is limited, and many messages don’t include clear next actions—making it harder to respond quickly and confidently. This idea proposes rebuilding Notifications on a modern, cross-domain infrastructure that supports async process updates (patching, scripts, deployments), plus AI-triggered notifications from Copilot and Autopilot, with full history and actionable CTAs.
What we want to add (Multiple stages):
- User-specific notifications (permission-aware): only see what you’re authorized to see; eliminate “tenant-wide noise.”
- Real-time delivery + full history: a central hub to review past notifications (with retention, search, and filters). This aligns…
69 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
More details available here: https://support.atera.com/hc/en-us/articles/25381421604124-Release-Notes-2026
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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API Key Manager / API Security / Expanding capabilities / OpenAPI compliance
Ability to create and manage multiple API keys per account.
Detailed API key management with read, write, and delete permissions.
Restrict access by IP address.
Set expiration dates for API keys to enforce temporary access.
Updated, OpenAPI-compliant documentation for easier integration.Enhanced security and reduced risk of misuse.
Flexible access control with multiple API keys for different integrations.
Clear, modern, and standardized documentation for IT technicians..
Easier management and auditing of API keys.127 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
More info in the KB: https://support.atera.com/hc/en-us/articles/219083397-Using-the-Atera-API
Community "touch" / Feature preview: https://community.atera.com/discussion/1172/new-feature-preview-api-key-management
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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IT Asset Management
It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.
We'd need below asset management features
- Setting custom field per device type
- Allocation devices to new employees
- Monitoring and submission of assets at the time of employee exit
- Managing the stock of IT assets
- Adding a Location Field and an Asset ID fieldIf then these fields can be used in the Device views then it…
859 votesWe're excited to share that Asset management has been successfully implemented in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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AAD groups sync display more than 100 groups or add search in AAD function
Thank you for introducing the AAD sync which will help a lot when it will be fixed. At the moment when trying to sync groups from AAD, you have a limit of 100 groups in the page. We are a large organisation with over 450 groups and as you can imagine, majority of them are not displayed in the page.
It would be nice to either increase the limit or to have the option to search directly in AAD for a specific group that you want to sync.4 votesHey all,
Happy to let you know we've increased the number of groups that can be filtered and imported via AzureAD to 999.
Thank you for bringing this up and making Atera better
Yakov
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Search bar enhancements
Greatly improve search bar engine and search results to provide better experience throught the webapp
302 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
More information is available here (May): https://support.atera.com/hc/en-us/articles/25381421604124-Release-Notes-2026
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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KB Article Import
Having the ability to import existing KB articles set to a company's specific format.
We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."3 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/16301759458844-Knowledge-Base-Migration
KB for Ticket import: https://support.atera.com/hc/en-us/articles/15693968765084-Ticket-Migration
Best regards,
The Atera Team
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Sort devices by patch status
Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.
34 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the new option for filtering based on "Patching status" under the advanced filters on the devices page to view devices that are or are not fully patched.
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Allow multiple reply emails from Atera
We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.
So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.
We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.
79 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360012444033-Manage-your-outgoing-email-domains-and-Email-Forwarding-in-Atera#Usingmultipleoutgoingemailaddressesforticketreplies
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Ticket automation rules - Email description
Notify technician when a ticket is assigned: Send an email with ticket description.
Currently notification only shows a ticket number.
15 votesHey,
This is currently possible using our ticket automation rules and email templates.
By adding the "{[User Last Comment]}" snippet to your email template, you will be able to get the 1st comment (the intiial description) sent by the user.
All you have to do then is to set a ticket automation rule to send you that email template upon ticket creation.
I would also recommend to set up the automation for tickets where the source =/= phone or alert.
That way, you might recieve less irrelevant emails.
If you have any questions regarding this, please reach out to our support team via live chat or email (support@aterea.com)
Best,
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