Ideas and Feedback

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  1. Updating the dashboard to be fully customizable and tailored to individual preferences.

    882 votes

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    Under Review  ·  31 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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  2. I'd like to be able to display the dashboard on a large TV in the office - with alerts, ticket count and technicians' performance - ideally via a custom URL - something that does not require an engineer license and not have access to helpdesk, scripts or device management.

    61 votes

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    5 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. View mapped drives in the Drive section of dashboard.

    20 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.

    22 votes

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    2 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

    21 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. If a patch is marked as excluded. We don't want to see it in the dashboard.

    9 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. We would like to add a graph to the Dashboard showing how many Active Tickets each Technician has. This would allow us to identify busy technicians and re-allocate load to quieter technicians.

    8 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  8. A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.

    16 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. When i view the customer list, the buttons are too large, it would be nice to be able to list my customers all on one page, instead of having to scroll to find the one i want.

    15 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Today we don't only monitor servers and devices, we mainly monitor "SERVICES". Each application or service at our clients depends upon of dozens of components. It would be nice to have a place in the Dashboard where we can create those services with all its components and have the entire thing showing up as healthy/unhealthy or with alerts for performance, etc. As an example, one of my customers have a very important service for end users which depends on a custom website running on IIS and a SQL engine and some DBs running on a SQL server. I'd like to…

    8 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.

    10 votes

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    1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. 10 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. An option to add (perhaps in place of the default map) a live weather radar map, to assist in tracking severe weather events that could impact performance or status at a customer site.

    6 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  14. Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.

    8 votes

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    1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. If you import a large SNMP template and want to delete unnecessary OID's, you have to delete one by one, confirming the 'yes' prompt every OID.

    Add checkboxes so that you can select multiple OID's and perform actions (eg; delete) in bulk.

    8 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.

    5 votes

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    1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. These views will be per technician
    Similar to the different views for emails on Outlook

    6 votes

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    1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).

    It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).

    5 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Like to have the A,B,C,......Z filtering back in the Customer dashboard.

    4 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Have you noticed that the fields are reversed on the sign-in dialog? That one has to check the 'Keep me logged in' box first, so it should be on top, and then fill in the TFA code, so it should be on the bottom?

    2 votes

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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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