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  1. detailed report of tickets

    10 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Joe Smith commented  · 

    A report that would list all of the tickets for a date range that shows all of the ticket details. Basically a report that shows all of the details that we can see if we go to the customer, to the ticket tab, and open a specific ticket. It shows all of the updates, notes, date/time, etc that's associated with the ticket. Having a report that shows all of that detail for all tickets, with the same filters that other reports have (date range, customer, technician, etc). That would make our billing side much faster.

    Joe Smith supported this idea  · 

  2. White label agent name

    164 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Joe Smith commented  · 

    It would be great to whitelabel the actual install for Atera. I have seen some of the other RMM platforms allow for whitelabeling the name that shows up under the programs list, such as "MSP Name RMM" instead of just "Atera Agent". I had a script that did that with Atera at one time, but a real option to do that would be great.

    Joe Smith supported this idea  ·