Settings and activity

870 results found

1. Custom Ticket Types

   15 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

2. Ability to subscribe to tickets

   16 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

3. Portal / Form Ticket Template - Improvements (consolidated)

   42 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Lionel Marais supported this idea  ·  Sep 30, 2024

4. Add ability to retroactively flag ticket notes as resolutions

   13 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

5. Activity Status Ticket Flow Rule

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

6. Color coding options for different ticket status

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

7. Ticket Export

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

8. Tickets reordering

   30 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

9. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   30 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Sep 30, 2024

10. Improve adding Manual Time Entries

    224 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

11. Ability to edit Internal Note on ticket

    49 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

12. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

13. Session expiry notification

    2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

14. regedit

    59 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

15. Billing User License

    11 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

16. Multiple white label designs

    5 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

17. Access Roles for Technicians - Server Access and Customer Assignment

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

18. list of "My ideas" in the atera's features board

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

19. View only license

    32 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024

20. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

    10 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Sep 30, 2024