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  1. Ubiquiti Integration

    928 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Joshua Warfel supported this idea  · 

  2. The ability to Remove or Edit the default Ticket fields

    50 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Joshua Warfel commented  · 

    Also following up on this one.. Not being able to modify the contents of the "default" ticket fields makes this product useless for us. We should be able to edit and create our own "Type" of tickets. For example, I want to add "Project" to the "type" field.

    Support had recommended creating our own custom field and using that instead. However, we can't even hide any of the default fields from our technician's ticket view. That makes the workaround unusable as well.

    Joshua Warfel supported this idea  · 

  3. Helpdesk agent install automatically when Atera agent gets installed

    41 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Joshua Warfel commented  · 

    To add on to this, the functionality is ALMOST there.. We can already click on a client or folder, and click on "Actions," then "Activate Helpdesk Agent." It gives us a choice to deploy to the entire group or select individual devices. At this location, there should be a checkbox to automatically enable the Helpdesk Agent for future computers that are added to the folder/client.

    Joshua Warfel supported this idea  · 

  4. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Joshua Warfel supported this idea  ·