Settings and activity
4 results found
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631 votes
Joshua Warfel
supported this idea
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44 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Joshua Warfel
supported this idea
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24 votes
An error occurred while saving the comment Joshua Warfel
commented
To add on to this, the functionality is ALMOST there.. We can already click on a client or folder, and click on "Actions," then "Activate Helpdesk Agent." It gives us a choice to deploy to the entire group or select individual devices. At this location, there should be a checkbox to automatically enable the Helpdesk Agent for future computers that are added to the folder/client.
Joshua Warfel
supported this idea
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262 votesJoshua Warfel
supported this idea
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Also following up on this one.. Not being able to modify the contents of the "default" ticket fields makes this product useless for us. We should be able to edit and create our own "Type" of tickets. For example, I want to add "Project" to the "type" field.
Support had recommended creating our own custom field and using that instead. However, we can't even hide any of the default fields from our technician's ticket view. That makes the workaround unusable as well.