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172 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Robin Cortina
supported this idea
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166 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Robin Cortina
supported this idea
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Consider this from an MSP perspective: Bob, help desk agent, works for an MSP with hundreds of clients. He hasn't ever spoken with anyone from ACME corp and doesn't know their network structure or device naming conventions. Bob gets a call from Alice at ACME for a desktop support issue. Alice has two laptops and a desktop workstation, but Bob can only see the one laptop assigned to her as a contact.
How does Bob easily find Alice's other computers in Atera, under the current system? He has to know her username or ask *her* to look up her machine's hostname. This can be made much simpler.