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  1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    181 votes
    28 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Robin Cortina commented  · 

    Consider this from an MSP perspective: Bob, help desk agent, works for an MSP with hundreds of clients. He hasn't ever spoken with anyone from ACME corp and doesn't know their network structure or device naming conventions. Bob gets a call from Alice at ACME for a desktop support issue. Alice has two laptops and a desktop workstation, but Bob can only see the one laptop assigned to her as a contact.

    How does Bob easily find Alice's other computers in Atera, under the current system? He has to know her username or ask *her* to look up her machine's hostname. This can be made much simpler.

    Robin Cortina supported this idea  · 

  2. Ability to assign a contact to multiple devices for work from home

    168 votes
    8 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
    How important is this to you?
    Robin Cortina supported this idea  ·