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6 results found

  1. Ticket "close" in customer portal

    1 vote
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Supporto MAST Technology shared this idea  · 

  2. Print a Ticket

    119 votes
    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  · 

  3. Display entire ticket conversation in email template

    45 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  · 

  4. Resend portal Email

    24 votes
    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Supporto MAST Technology supported this idea  · 

  5. Show ticket time entries also on the customer portal

    20 votes
    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Supporto MAST Technology supported this idea  · 

  6. Closed and Resolved Ticket on the Customer Portal

    53 votes
    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  ·