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6 results found

  1. Ticket "close" in customer portal

    1 vote

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Supporto MAST Technology shared this idea  · 

  2. Print a Ticket

    116 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  · 

  3. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  · 

  4. Resend portal Email

    23 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Supporto MAST Technology supported this idea  · 

  5. Show ticket time entries also on the customer portal

    17 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Supporto MAST Technology supported this idea  · 

  6. Closed and Resolved Ticket on the Customer Portal

    52 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Supporto MAST Technology supported this idea  ·