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  1. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Ron Hoppner commented  · 

    Tying the agent to the user profile instead of the agent would make all the difference. I can't use the Helpdesk agent because of a large number of shared machines in a client's fleet. Once User A signs in and creates their Helpdesk account, that's that. When User B signs into their domain account and clicks the Helpdesk agent, they're into User A's Helpdesk account. Complete show stopper for me.

    - Integration with AzureAD's single sign on infrastructure would be dynamite
    - More flexibility in creating ticket forms would be huge

  2. Ability to push commands to offline agents. (Schedule restart ......)

    18 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ron Hoppner supported this idea  · 

  3. Webroot Deployment Automation

    31 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ron Hoppner supported this idea  · 

  4. Include network mapping

    106 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Ron Hoppner supported this idea  ·