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  1. Bulk Import of Custom Field for Agents

  2. Improve API to get the field RateID when search for workhoursrecords  ·  Archived

  3. Barracuda Cloud-to-Cloud Backups Integration

  4. Mass Ticket Responses

  5. Ability to differentiate Automation Profiles based on OS

  6. Legacy View

  7. Automate responses and automatic closures if a customer does not respond

  8. Awaiting technician response on top

  9. Cache information for faster load times, and show the last update time.

  10. reports uk time and data xls

  11. Text Message Alerts

  12. Network Bandwidth Threshold

  13. Knowledge Base Customization

  14. Throughput and availability snmp data similar to Observium and Librenms

  15. Number of all devices per customer

  16. Ticket Business Hours

  17. Include Script execution on ticket automation

  18. Mobile App major issues

  19. Customer Data should be Variables for Scripting

  20. Increased visibility of ticket status - such as the whole line being shaded differently

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