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  1. Improve API to get the field RateID when search for workhoursrecords  ·  Released

  2. Mass Ticket Responses

  3. Barracuda Cloud-to-Cloud Backups Integration  ·  Under Review

  4. Ability to differentiate Automation Profiles based on OS

  5. Legacy View  ·  Under Review

  6. Automate responses and automatic closures if a customer does not respond

  7. Text Message Alerts

  8. Awaiting technician response on top

  9. Monitor History Over Time

  10. Cache information for faster load times, and show the last update time.

  11. reports uk time and data xls

  12. Network Bandwidth Threshold

  13. Throughput and availability snmp data similar to Observium and Librenms

  14. Knowledge Base Customization

  15. Number of all devices per customer

  16. Customer Data should be Variables for Scripting

  17. Ticket Business Hours

  18. Include Script execution on ticket automation

  19. Increased visibility of ticket status - such as the whole line being shaded differently

  20. Ability to select columns in assets

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