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  1. Device columns

  2. First response time on ticket list

  3. Add Bitlocker recovery key to Device Details  ·  Released

  4. Intune integration

  5. Password History

  6. Custom Ticket Activity Status

  7. Customer Portal / Service portal suggested improvements (consolidated)

  8. data portability

  9. Be able to extract data from custom fields from the API

  10. Display entire ticket conversation in email template

  11. "Power Automate"  ·  Under Review

  12. Delay Sending of Response

  13. Request for Ability to Query Technicians via API

  14. Text Message (SMS) Alerts

  15. reading survey response

  16. mobile app customer signature  ·  Released

  17. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

  18. **Remotely Wipe Devices**

  19. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

  20. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

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