31 results found
-
Set tickets that are being replied to after being Closed to Reopened status
When a customer replies to a closed ticket the ticket then reopens and the Ticket Status is marked as Open. Would like a Ticket Automation Rule that will set tickets that are being replied to after being Closed to a Reopened status. We can then set up another rule to email the Technician the ticket was reopened. This will also be easier for us to track how many tickets have been reopened.
1 voteHey Bill,
Today, there already exists an automation rule to reopen the ticket (feel free to look at it under Admin > Ticket Automation Rules).
You can simply add another action to that rule to email the technician (action -> send email to technician) and attach an email template you've created.
I'll attach 2 relevant KBs but feel free to reach out to our support team via email or live chat if we can further help out!
https://support.atera.com/hc/en-us/articles/217598427-Create-Email-Templates-
https://support.atera.com/hc/en-us/articles/360018434920-Ticket-Automation-Rules
Hope this helps!
-
Patch Management Failure Report
Provide Additional Failure Info. At the moment we can not see much information, more log info is needed for the user running the job so we can troubleshoot it internally, it’s probably the command we are running, this will be extremely useful
51 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Clone Automation Profile
The ability to clone automation profiles.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Patch Filtering
Reporting Criteria.........When doing patches, if you exclude patches, they still show up in the reportings as overdue/missing. Example: I do not patch automagically say HARDWARE updates. When you do a patch report, it looks horrible because it showing as MISSING, which it IS, but INTENTIONALLY. There needs to be a way to filter out for reporting purposes to see truly "what is missing".
10 votesHi,
We're excited to inform you that the feature you suggested exists in Atera: https://support.atera.com/hc/en-us/articles/16497496781980-Patch-Management-Dashboard
Sidenote: Patches will still be missing even if you exclude them either Globally (KB: https://support.atera.com/hc/en-us/articles/4477943130524-Patch-and-automations-settings-for-all-profiles#Excludepatches) or at the IT Automation Profile level (KB: https://support.atera.com/hc/en-us/articles/7887279377564-Patch-approval). The Device needs to report back online to reflect the changes.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
-
Allow customized Windows Updates Deferment
In the Patching section, allow us to configure in the console the ability to customize the end-user experience. Users should be able to defer reboots up to X number of times and then after they reach that amount, have a window that can not be closed out that stays on-screen with a countdown timer of a customizable amount of time. This is standard in enterprise environments and is a courtesy to end users. Also, allow us to brand the window. It is all reg keys.
41 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out the Windows Updates restart options in the kb article below:
-
Way to update Software inventory manually
Right now if we want to automate software installation or patching, we usually write a script to silently install software and have it run on relevant devices.
The issue is that the Atera Software Inventory only updates every 24 hours. It is therefore not possible to ensure that the installation script ran correctly. If the computer then shuts down and is offline for weeks, there is no way for us to ensure that the software installation was actually successful. We need an offline software inventory that can be manually updated. In the worst case the solution should at least be…
30 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Better Scripting Interface
In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.
It would be a really nice quality of life feature to improve the feel of the scripting interface :)
26 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Assign Automation Profile to Folder in the Automation Profile section on the folder tab
Currently, when you go to IT Patch and Automation, you click assign, and then there is a folder tab but says 'no folders available'. Support told me this is not available yet. Please make this available.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Shared Script Library
We've improved the scripting experience by adding a 'Clone' option within each script throughout Atera
32 votes -
Patching Queue / Delay
Patch Management: Add a delay box. Easier to add a delay (some for maintenance and then delay the patches for reboot) instead of creating different profiles
1 voteHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
-
Shared Script Library within Atera
Would you like to see a shared community script library within Atera, where all Atera users can contribute scripts and benefit from the script-writing savvy of others?
0 votes
- Don't see your idea?