Ideas and Feedback

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  1. The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…

    205 votes

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    13 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  2. The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.

    Reporting should be of top priority as this is what customers see. The following report will be as an advantage

    Total tickets for a customer per day and week and month
    This must include time of tickets created and resolved

    The report should contaion the resolution of said tickets

    This is just one of the reports. We are considering moving as this has become a function our clients want!

    11 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  3. In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    15 votes

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    8 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  4. The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  5. Customize Dashboard and Reports

    4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

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