Our government offices include five locations in two towns. Some of our users work in different buildings on different days using different computers. For example:
Monday and Tuesday - TownA - Device1
Wednesday - Location Varies - Device varies
Thursday and Friday - TownB - Device2
When a user is not in the building they were first set up in, tickets cannot be set up for them in the right building with the right device.
In another example, my user profile is set up in SiteA. I am a tech, so I work on different computers in other buildings, including ones that are not tied to a specific user. Since my user profile is set up in Site1, I cannot create a ticket with me as the User for a computer in another building. Currently I have to create a ticket in my site to work on a device in another building that is not tied to me, nor does it have another user tied to it.
Our government offices include five locations in two towns. Some of our users work in different buildings on different days using different computers. For example:
Monday and Tuesday - TownA - Device1
Wednesday - Location Varies - Device varies
Thursday and Friday - TownB - Device2
When a user is not in the building they were first set up in, tickets cannot be set up for them in the right building with the right device.
In another example, my user profile is set up in SiteA. I am a tech, so I work on different computers in other buildings, including ones that are not tied to a specific user. Since my user profile is set up in Site1, I cannot create a ticket with me as the User for a computer in another building. Currently I have to create a ticket in my site to work on a device in another building that is not tied to me, nor does it have another user tied to it.