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  1. Include snippet for Contact First Comment

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    David Roth supported this idea  · 
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    David Roth commented  · 

    This looks like a great idea, I was also thinking it would be really useful to have "Technician Last Comment" as a snippet in the resolved ticket emails which we send out, as sometimes the engineer is the final contact on a ticket and this is not currently available.