Currently, when have a block of hours contract, the hours worked on a ticket for a particular client only counts the worked hours if the ticket is "closed" or "resolved" when we generate the "Block Contracts Balance" report, however it would be good to have a way to count the hours worked on a project that is not necessarily closed. For example: The job is to install 10 new computers on the network and the contract is for 5 hours per month. We spend 7 hours on the month but did not finish installing all computers so the ticket is not closed yet. The report should show the overage of 2 hours on that month so we can invoice the client for the extra hours, and start a new period of 5 hours on the next month. In other words, we would like the worked hours to be computed on the report even if the ticket is not closed. Perhaps create a new type of ticket ("project" for example)?
Rom Campos
supported this idea
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Currently, when have a block of hours contract, the hours worked on a ticket for a particular client only counts the worked hours if the ticket is "closed" or "resolved" when we generate the "Block Contracts Balance" report, however it would be good to have a way to count the hours worked on a project that is not necessarily closed. For example: The job is to install 10 new computers on the network and the contract is for 5 hours per month. We spend 7 hours on the month but did not finish installing all computers so the ticket is not closed yet. The report should show the overage of 2 hours on that month so we can invoice the client for the extra hours, and start a new period of 5 hours on the next month. In other words, we would like the worked hours to be computed on the report even if the ticket is not closed. Perhaps create a new type of ticket ("project" for example)?